Part of the reason why I started doing these blog posts was to help new VA’s, Pinterest and IG managers. I wanted to be a resource, someone you could look to for help and advice. So, in an effort to be more transparent with my followers, I’m going to give you some advice as to how I find and retain clients!
To find new clients, you have to look. I know, easier said than done, but it’s the truth. It took me eight months to get to where I am now. It was a tireless journey but I’ve come out the other side and now consistently booked with five plus clients a month. I recommend you start looking for an online community of people who are all engaging in the same kind of content creation as you. You can do that in one of two ways. By either joining a Facebook group in the same niche as you are;or by a Facebook group managed by service providers as these usually have hundreds of job postings for you to choose from. By joining a community of people doing similar work they can refer new clients to you when they are unable to take them on.
In order to retain them, I adhere to a strict schedule, that way they’ll always have new content being published and they don’t have to worry about losing their engagement. I also work extremely hard to communicate often with my clients so they feel like they can always reach me. I want my clients to know that I’m always available to talk, and answer any questions whenever they need me. I also like to go the extra mile for my clients. I like to send them progress reports, little gifts, and referral discounts. Anything that you can do to stand out from the rest and make your clients feel like they matter to you is also a really good way to keep them! Lastly, I have found that offering custom packages to new clients in order to work with them anyway possible has greatly improved my retention rate and intake rate.
Now, you’re probably wondering how I stay booked out. I have included a clause in all my contracts that any client must provide me with fourteen days notice before they cancel my services. This allows us time to wrap up any pending work, and allows me to find a new client to replace them. I work hard to communicate regularly with any new potential clients, and I have a few client applications waiting for a second look at any given moment.
There you have it! These are the tips and tricks that I have found have worked the best for me and my business. I hope that they can help you with yours! Every business is different! But if you’re new to VA or Pinterest and IG management and you’re looking for a little bit of guidance you can book a strategy session with me via this link. We can talk about all things VA. I’ve been exactly where you are before. Or feel free to DM me on IG if you have any other questions or are looking to chat!
PS if you’re a VA or small business looking for Pinterest coaching or guidance, I’m launching a new “Pinterest Support” service in August! I will be offering voxer and loom support 5 days a week to anyone that signs up on a month to month basis! If you sign up in July as a beta tester, your first month will be heavily discounted! This is a great option for anyone that is interest in learning Pinterest but just can’t seem to figure it out on their own! Click here to inquire!